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  Service Info - Customer Service Center
   

 First Aid  - Help with your CVB Wireless Service

• About Central Valley Broadband
   Management Team
   Latest News
• Press Releases
• Jobs Available

• Policies

• Terms of Service
   Privacy Policy
   Legal Information
   Non Discrimination and Interconnection

• Qualification

• What do I need to qualify for the CVB service?

• Delivery and other related Questions

• What are your Delivery Estimates?
• How is Broadband different from dial-up service?
   How fast is the connection?
• How reliable is the service?
• Is Your service the same as Satellite?
• Is there a limit on Internet usage?
• Can I connect more than one computer or SOHO?
• Can I use your service when I am traveling?
• Do you monitor your service?
• How do I find out what the Network Status is?
• Is there any issues with the radio frequency using your service?
• Can I connect using VPN?
• What is my IP Address?
• Can I do Gaming Online?
• Can I watch YouTube?
• Can I watch Netflix Movies?
• Do you know where I can recycle my old computers, monitors, printers etc.
• What about Voip phone service - Can I use it with CVB?

• Installation Services and other questions concerning the service

• How does it work?
   What if I don’t have direct line of sight to the AP
   What is the Basic Installation Process?
   What Equipment do I get?
   Do I get a router with the CVB service?
   How long does the installation take?
   Do I need a phone line?
   Where do you mount the antenna (radio)?
   Who own the equipment?
   Does bad weather affect my signal?
   What can affect my signal?

• Technical Support

• What kind of Technical Support does CVB provide?

• Billing Questions

• What kind of payment does CVB accept?
   Why does CVB lock my account
   Why does CVB terminate my service?
   How do I cancel my service?
   Do you have a Money Back Guarantee
   If I discontinue the service for a few months, is there an reconnection fee?

• E-mail Questions

• Do you provide e-mail accounts with your service?
   What will my address be?
   Can I keep my existing e-mail addresses?
• Do you need a FREE e-mail account besides CVB?
   I need more help with my e-mail problems

• Customer Referral Program

• Do you have a customer Referral Program?

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